Customer Satisfaction Survey Form



We would like to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a minute to tell us about the service that you have received so far. We appreciate your business, and want to make sure that we meet ---if not exceed--- your expectations.

Thank you very much.

HOW DID YOU FIND THE PERSONNEL YOU HAD TO DEAL WITH?

Were they attentive to your needs?
Yes Somewhat Not Really No
Were they prompt with their service?
Yes Somewhat Not Really No
Were they courteous?
Yes Somewhat Not Really No

HOW DID YOU FIND THE SYSTEMS WE HAVE IN PLACE TO SERVE YOU?

How would you rate the efficiency of our operations?
Excellent Very Good Good Poor
How long did it take to process your business with us?

HOW WOULD YOU RATE THE FACILITIES WE HAVE IN PLACE?

Were our offices clean and orderly?
Yes Somewhat Not Really No
Were our waiting areas adequately comfortable?
Yes Somewhat Not Really No
Did you feel safe and secure within our premises?
Yes Somewhat Not Really No

COMMENTS and SUGGESTIONS that could be helpful to improve our services

CUSTOMER PROFILE

Non-Makati Makati

THANK YOU FOR YOUR TIME AND FEEDBACK

For further information, comments and suggestions please feel free to call us at 870-1000 / 870-1815
or email us at makati@makati.gov.ph